Last updated: July 2026
We want you and your child to be happy with Sekolah Kira. Here is how refunds work.
You may request a full refund within 7 days of purchase for any reason — no questions asked. Just email us with your purchase receipt and we will process the refund within 5 business days.
Email hello@sekolahkira.my with the subject "Refund Request". Include the email address you used at purchase and the approximate date of purchase. We will confirm receipt within 24 hours.
After 7 days, refunds are evaluated case by case. If the app has a technical issue that prevents use on your device, we will still refund. We cannot refund if the app works as described but the child simply does not enjoy it — but please tell us why, so we can improve.
Refunds go back to the original payment method (card or FPX). Banks typically take 3–7 business days to reflect the credit in your account.
For any refund questions, email hello@sekolahkira.my.